Soft Suds Auto Spa

This customer service here is very sub-par. I scheduled an appointment for an interior and waited twice the amount of time stated for my car to look exactly the same. Then the attendant argued with me that it was clean when there was still dust and dirt, finger prints on the window, etc. I asked for a manager and he was very unprofessional as well. I kept my composure and let him know that I wasn’t looking for a detail job, but I did expect it to be clean from dust and finger prints. He replied that “it didn’t matter because probably nothing would make me happy”. My request was completely within the range of what the service offers and I remained professional with the staff the whole time. I will never return.

Excellent car wash they even do interior detail for only 12 dollars wow what a bargain absolutely great... I love coming here service is great and the staff is great! Very helpful... better than the other location.

I visited Soft Suds Auto Spa on 09/21/2025 expecting a routine wash. What I got instead was a future professional paint correction. Hundreds of deep linear scratches and swirls along the side and top of my vehicle that weren’t there before. When I brought the damage to their attention this is the response I was given: “Hello, Thank you for reaching out and bringing this to our attention. We're sorry to hear about your experience and understand how concerning it must be to notice scratches or swirls on your vehicle, especially after a car wash. Please know that our equipment is maintained regularly and inspected to meet safety and performance standards. Due to delicate paint and specialty waxes, it is best to refer to your owner's guide manual for all your washing needs. Sincerely, The

I got the maximum price and when I drove off there was still some bird poop as well as dots, and the guy didn't even touch the tires

My car was completely dirty in the back. I returned 10 minutes after washing it to have it washed again and they told me that by company policy they can only wash it if I have not left that place, that if I want it to be clean I must pay again.