Solon Springs NAPA

As an assistant manager at a large corporation, I understand the importance of people skills and empathy in customer service. Unfortunately, my recent experiences at this Napa location have been disappointing. The staff, particularly an older gentleman who appears tied to the store’s ownership, consistently delivers sarcastic and condescending remarks. When I visited to inquire about a key replacement for a broken fob, instead of offering helpful guidance or suggesting a locksmith, he dismissively said, “Happy Trails.” This was unprofessional and disrespectful. While the store itself is standard, this lack of basic courtesy makes it unappealing. I’d rather order parts online than endure such interactions. Poor customer service overshadows any convenience this location offers.

Hey, I just wanted to say Napa in Solon Springs has been too helpful on several occasions while I’m passing through Solon. They have helped me fill up my tire, this last time they helped me check a Jet Ski battery cleaned off the connections tightened it up. I just have received very good service. Glad to have them in this neck of the woods. Jojo

Scott and his staff are amazing! They go above and beyond to make sure the customer gets what they need! Definitely go here if you need parts! If they don't have it they will get it for you!

Scott and Pat are very smart intelligent people...thank you folks for always helping me . . !

Poor customer service overshadows any convenience this location offers.