South Bay BMW Service Center

This review is for the service side. Matthew the dept. manager is a strong asset to the team. He makes things happen. Arsen my advisor also is a strong asset in the way he handles clients with quick and strong communication. Happy to have them on my side.

All I have to say, is continue the amazing, excellent work you guys are doings customer service, is on point. The vehicle was service in a timely manner I did not have to wait 2 hours for an oil change. It was completed under 2 hours, including a courtesy car wash. Wow… SOUTHBAY BMW is far the best dealership I have ever went too, where the whole department all around goes above and beyond to provide a good experience of a lifetime. I will continue coming to you guys. 🙏

Starter Replacement due to recall and oil change/basic service. Everything was done efficiently and with care. Service manager Alfonso was great. He suggested taking care of the oil and whipper change while I was already in for the recall. He also let me know of additional service recommendations for consideration and fully answered my questions. Work was done earlier than expected and he arranged for an Uber to pick me up. This was a very good visit far beyond what I have experienced at this dealership a few years back.

Always a pleasure going to the dealer for service. Ms. Meshlin is top notch and was amazing from greeting me to making sure I was on my way. She's professional, knowledgeable, and super friendly. A perfect combination when dealing with car maintenance. Highly recommend her service as she kept me updated on the status of my car. She was ready and professional when questions were asked. And above all, she kept things moving along so that I can get my baby(car) back asap. Great job South Bay BMW, you have an amazing team.

I recently had my BMW serviced at South Bay BMW and the experience was excellent from start to finish. Alfonso Quiñones provided outstanding customer service, kept me fully informed throughout the process, and made sure everything was handled professionally and efficiently. I had two tires replaced and a full alignment done, and the work was completed quickly with great attention to detail. The service was smooth, transparent, and truly five-star quality. I highly recommend South Bay BMW Service, and if you visit, be sure to ask for Alfonso Quiñones — he will take great care of you!