Southern Chrysler Dodge Jeep Ram Chesapeake

I had an extremely disappointing experience with Southern Jeep – Western Branch, particularly their service department. My vehicle was in their possession for nearly three months for a blown engine replacement along with several manufacturer-related recalls. Throughout this entire period, service communication was virtually nonexistent. The only reason I ever received updates was because of my assigned CSR, Ty, who deserves recognition. Despite being out on medical leave, Ty still took the initiative to contact me twice a week to provide updates. Without his intervention, I would have been completely in the dark. Prior to pickup, I was explicitly assured that my vehicle would be fully detailed, especially since numerous parts were stored inside the car during the repair process. I even

I was fortunate to find this dealership online. Since I live 7.5 hrs away, we were able to negotiate and get everything finalized over the phone prior to my arrival/pickup of my new 2025 Ram. Dave, Heather, MJ and Jordan were great to work with and did an amazing job of taking care of all my questions and issues. I would highly recommend them.

Buyer Beware - Dealership Hid Check Engine Code on 2018 Mercedes Metris” I recently purchased a used 2018 Mercedes Metris from Southern. During the pre-purchase inspection, they reset the check engine light using a diagnostic tool without disclosing it, masking an issue with the oil cooler temperature sensor. Hours later, the code returned (check engine light), requiring over $1000 in repairs shortly after driving off the lot. The sales team was evasive when confronted, and this was deliberate deception. Avoid this dealership if you want transparency—get an independent PPI next time. 1 star.

I had a wonderful experience. They were friendly and helpful for my new car journey. My sales representative was perfect thank you Stacey Hardy. She helped me get the exact car I wanted. Im so thankful. #Staceygotyourkeys

Megan “MJ” is awesome!!!! She was super kind, patient & went above and beyond to make sure I got the best bang for my buck. MJ didn’t just sell me a sweet ride she took the time to get to know me & we built a genuine connection. She spent an additional 20 minutes showing me all the features, making sure I knew how to change settings & the whole 9 yards. Run, don’t walk over to Southern & ask for MJ, she will take care of you!