Southwest Auto

$1,500 estimate to replace a non-existent part … Gave an estimate of around $1,500 to replace a non-existent part. Didn't fix the problem at all. Unnecessary diagnosis fees. … A) Provided the shop with a clear description of the vehicle's issue (air coming into the fuel line on top of the fuel filter) in person and in writing. B) Was charged about $300 for a diagnosis fee for an unsolicited, unnecessary, and completely erroneous diagnosis. C) Given an estimate of about $1,500 to replace a non-existent part (fuel pump in the tank). Doubled down in the shop about the misdiagnosis. They backed down only when they couldn't show me where the part was in the vehicle. The Service Manual shows the fuel pump is on the engine block, and not in the tank. D) Issue (air leak into fuel line) remained af

From the first call to checkout, they were professional, kind, thorough, trustworthy, fair, performed speedy work, efficient communicators, and really seemed to care about me. Being a woman of ignorance when it comes to cars made no difference to them because they made no judgments. All I knew for sure was that my 13 year-old convertible Benz needed some love and I hate going to the dealerships because I am just a number and they always take advantage of me so I learned years ago too distrust them. I actually had a great mechanic in Grapevine, but he died a few years ago so finding Southwest Auto is an answer to my prayers. Do not look anywhere else when it comes to servicing your European car. It seems like I have a brand new car. Yay! I even found out they are also proficient with Tesla

In the past I had taken my 2016 Volvo s60 to Park Place for service. I have had good (expensive) service there, but decided to look elsewhere since my car is no longer under an extended warranty. I went to their yelp page and looked at the negative reviews to find out where people in Dallas were taking their Volvo’s instead. There were several recommendations for Southwest Auto. I needed an oil change but also had coolant leaking. It was so easy to get an immediate appointment on their website. When I arrived the next day, Corey was there to greet me and set me up with a complimentary loaner for the day. He texted and emailed me very quickly with a detailed report on what my car needed. Once I agreed the work was done very quickly. The price was way less than the dealer and is guaranteed f

My first time to us Southwest Auto. They could not have been better. Did the services I requested at a very fair price and quickly. I am now going to use them from now on. Thanks

Year one almost in the books with Southwest Auto, and I recommend them to anyone asking for car service. I came to Southwest as a disappointed customer after costly experiences with other dealerships and shops. They’ve consistently impressed me with quick diagnostics, clear communication, competitive pricing, reasonable timelines, and loaner cars. Southwest has earned my trust and ongoing business.