SouthWest Volkswagen Service Department

Overall the service is great at this location. Everyone is friendly and not pushy on add ons. They are knowledgeable. I booked my appointment for 10am on Monday. Arrived at 9:45am. I was checked out at 12:20pm. It’s not the fastest compared to the fort worth location but it wasn’t majorly noticeable. I do have to give feedback on the waiting area. The Fort Worth location is way better hate to say it….sorry!! They have complimentary snacks, sodas and coffee. The sun is great but with no sun shades you can’t really see the tv nor work on your laptop unless you sit at an high top. Plus, it’s hot. Upgrade the waiting area and I’ll bump it to 5 stars. I expect to wait for service anywhere but it’s the effort you put it in make me not notice how long I’ve been sitting there 😊

If there was an option for negative stars that’s what they would get. Trying to get in touch with someone from service is impossible because they send you to voicemail, if your car is under warranty you won’t get good service from anyone there because they aren’t getting paid for it. They replaced 2 of my fuel injectors and I’ve had a terrible gas smell on the outside and inside of my car ever since, when I start my car you can immediately smell it but their technicians “didn’t smell anything but normal engine smell” and that is farthest from the truth because everyone who has been around my car has said something about the gas smell being bad and that I need to take it in. If anyone asks me about this dealership I will steer them far away from it, if they want a GOOD Volkswagen dealership

My experience at this dealership was great! Chris was very attentive to my needs and transparent about costs, etc. Chris truly went the extra mile to ensure my needs were met (even hand wiping down my car to remove a pesky spot post wash). Thanks for the great customer service, cost transparency, and ample communication regarding services for my vehicle.

These guys are next level. Check in was easy. Made me feel like they genuinely cared. The communication was easy as well. This is my VW dealership from now on. Thank you SouthWest VW!

I was able to make a same day appointment for an oil change after 2 pm. They were friendly and efficient at a cost of dealership prices.