Splash In

⭐ 0 stars if I could. My experience as a monthly-paying member has been horrible. I pay $60/month and during my recent visit, my car was completely rushed. When I pointed out spots that were clearly not cleaned, the manager in red, Franklin, told me my membership only covers an automatic wash and a quick wipe. He said if I wanted my car actually cleaned, I’d need to pay $350 — seriously? I stayed calm and showed him the missed areas, and instead of fixing it, he sarcastically sprayed my window three times saying, “Is this clean enough?” while ignoring my concerns. Even worse, the women assisting laughed while this was happening. I waited almost an hour just to be rushed, dismissed, and disrespected. For $60/month, I expected at least decent service. This was the opposite.

Every customer that had a horrible experience with this car wash, needs to call the BBS and the Baltimore Comptroller’s office. They will deal with this expeditiously.

In my experience, this is a pretty good automatic car wash. I've used it many times and never had a problem. I usually select the middle level option. If you want to dress your tires and clean the interior, you have to do that yourself. But this car wash does a good job on the exterior.

Bad manager, He doesn't let you use the bathroom, he doesn't know how to treat people, it seems like he won't like his job, I hope they change the customer service staff

Not bad. It did the job as necessary. Wide room a while to figure out how to use it but it served its purpose. Basic gas station car wash to use when you’re in a jam and the outside of the car needs a quick touch up.