Splashes Car Wash

I have been having all my cara in this car wash since 2019, everyone was nice, very accommodating. I have no complaints because my cars are cleaned properly. I even provide everyone working with cold Soda & pastries when it is summer time. But today, February 28 it was a nightmare, I experienced the worst service ever with the “new acclaimed manager” for over a month. When I get into my truck, I noticed it was not cleaned properly, the person assigned didn’t even bother to clean the running boards of my truck, the dashboard was not cleaned propertly & I asked if ai can borrow one of the cloths so I can wipe it myself. The stupid manager didn’t lend me. I complained to him and he said “if I want detailed cleaning I have to pay extra, I told him I am not asking for detailed cleaning to the

Update 04/04/25 Still think this is the best place to get my car detailed! They ALWAYS do a fantastic job with my SUV, making it look beautiful! My go to carwash for the last theee years! Excellent place to make my SUV look great! The price is very good considering the number of people working on my car.The detail is exceptional. and the wait area is comfortable! my goto for car care!

I went there today and my car was a mess. I told the guy at the front that I wanted to get the inside cleaned. He quoted me a price, but when I got the car, the seats were dirty and it had not been cleaned in detail. I talked to the manager, and he said I should’ve asked for a detail which I totally understand. The sad part was his attitude. He was rude. He was not validating of the issue. He was defensive and he told me about seven times that he had been there for over 25 years. All I needed was a little kindness and understanding. I chose the wrong service but the attitude and the customer service just was awful. I told him I had been going there for seven years and that I was considering not going back and he told me that was fine if that was my choice just don’t come back. So I won’t .

*posting for my Dad, Francisco" On April 19, 2025, while my truck was being washed, another vehicle came off the railing system and struck the back of my truck. This caused damage to the bumper and tailgate area. The service manager confirmed they had insurance but requested not to involve the insurance company and instead offered to pay out of pocket. He asked me to provide a repair estimate, but when I returned with the quote, he stated it was too high and asked me to get another one. After this, I informed him I would proceed through my own insurance company. As of August 25, I have not received payment for the damages. Based on this experience, I would not bring my vehicles here again.

Slowest car wash ever. Not sure if they dont have enough staff or if they just move slow (I can say the stand around a lot and chat and look at their phones) or arent set up efficiently (half the crew seemed to go on lunch break at the same time) but a basic wash on a regular summer Saturday took an hour and 15 minutes and there were maybe 8 cars in front of mine to get vacuuming and into the drive through machine and it took 45 min for my car to enter the drive through wash. I get my car washed monthly and have for like 15 years and every other place ive gone in different towns in CA (and other places in Livermore and east bay) and other states take half the time.