Springfield Nissan Service Center

Christian did a great job on my maxima. I'll make sure to come back. Good pricing as well

Above and beyond service department with advisors that care, techs that know what they are doing and management that follows through and makes it all flow like a fine machine. I am impressed. Had an issue with my Frontier. They made it run right again and answered all of my questions. Everyone involved was helpful above and beyond what one might expect. A pleasure to work with people that really care about the customer. Thank you ALL!!!

It’s obvious no care is being put into customer service here. The people that have left good reviews were just lucky they’ve had acceptable experiences, it’s the exception, not the rule. Warning! If you were planning on bringing your vehicle in for a routine repair or check up… you should know that they might lose track of your car, call you to say it’s ready when it is NOT, confuse you with another customer, string you along promising it’s almost ready while you are expected back at work, and even refuse to provide shuttle service because your car is “almost ready” hours past when it was supposed to be.

I brought my 2017 Nissan Murano to this Service Center today at 7:20 this morning to take a look at my trunk door not closing properly and other routine maintenance. I dropped it off and was provided a shuttle to work. At 10:30, I received a call from Tori that my vehicle was done. I work full time and have a lunch break 12-1, so I prepared to have my fiance drop me off during lunch, expecting to pick up my car and be on my way. I arrive and starting out, the factory-trained technicians struggled to find my paperwork. I am then told that my car is in fact not finished, 1.5 hours after receiving a call confirming it was. The maintenance staff reassures me that while it isn’t done, it is minutes away from completion and to wait in the lobby. 20 minutes pass with no indication of my car bein

After going through two other companies and giving the runaround finally went to Nissan service department and they completed repairs on our vehicle with no problems and in awesome time. Tori in the service department is awesome, easy to deal with, and was informative through the whole process! Adam the cashier was awesome as well!