Statesville Collision Center

not my favorite place,they totaled our car when it was only a minor fendor bender? didn really reach out to much,we were lost on most of this situation,waiting for a call to tell us something,idk i more than likely wont be back,but hey i gave ya 4 stars 🤷‍♂️ apparently this is 16k worth of damage. pics below

Let me start by saying, if you have a 60k+ vehicle, and need it repaired "like it never happened," then maybe this is the place for you. But I have an 11 year old Honda with 150k miles on it, that might be worth 10k. Attached is the photo of the damage, and the quote. $12,078.38 to repair this damage. There was no damage to the trunk, the gas tank lid, or the door. When I opted not to proceed with this repair (because insurance was only paying $5300) - and they were trying to consider this a total loss - I was charged $1200 to pickup the car. I understand needing to pay something - there was time invested in a quote, and I am fine with this. All I'm saying is, just know what to expect going into it. I can't comment on their quality of work, but after 3 weeks of my car sitting ther

If I could give negative stars I most certainly would. These people are horrible. It’s pitiful when the labor costs for repair of a simple accident cost more than the repair itself- by $3000!!!!! Then to top that off, they have their people detail the car when you the owner never asked for that, and mysteriously a gold necklace goes missing and they want to blame it on having “so much stuff” in the car. This is a garbage business and I will make sure that every person I know and associate with knows this. It’s pathetic when your belongings go missing and no one even tries to find them.

!!!!WARNING!!!! If you are taking your vehicle in for repairs that are to be paid for by insurance, BEWARE!!!! Stay on top of these people daily and know that they charge well above the average for labor and most insurance companies will not pay it. They will not communicate with you during the process and take the customary steps for insurance claims. I instructed Statesville Collision Center in writing at least three times and once verbally upon dropping off the vehicle to be sure to clear ALL repairs with the insurance company PRIOR to completing any work. They ignored my explicit instructions and went forward with repairs that the at-fault party's insurance now will not cover. When confronted with their negligence they refuse to accept any liability for their horrid customer serv

My car looks better than new! The employees at Statesville Collision Center definitely went the extra mile. They also took the time to explain the complete repair process in the beginning so I would know what to expect.