Stepp's Towing Service, Inc.

We went to Stepp’s Towing today to release my car, which had been in an accident on Wednesday. The police unfortunately had it towed to this place. I had been in the hospital recovering from surgery, but was finally able to go there today. Since the accident was my fault, I didn’t report it to insurance and planned to sell the car as salvage to an auto recycling company. From the moment we arrived, the whole place felt extremely shady. When I asked what fees I needed to pay, they told me it would be over $400. I was shocked — the car had only been there from Wednesday to Monday, just 5 days. The woman at the front desk was kind and suggested we call the main office for clarification. After three unsuccessful calls and being transferred around, we finally reached someone. Once she looked

Worst towing company ever. Terrible service. Had me waiting for hours without telling when I can expect my tow. And when I called back they were very rude and unprofessional. I will never recommend them to anyone.

Absolutely terrible service. We called for a tow service today was told it would be an hour. No update but got text driver was on their way at 15:25 after over an hour still noting. I called again and was told they’d have to look into it. I’m then told that the driver was stuck at the last stop and they couldn’t send another driver. We had to wait over 4 hours for their driver to show up when we were told he was only 6 miles away. He finally arrived after 20:00. It’s now 21:22 and the vehicle finally reached our drop off location and I get a bill for 3.5 hrs and a fuel sue charge and a 3% charge for a total of $540!! He was only 6 miles away and it took over 4 hours for home to get to us. I then called for a credit or something as our employee waited for hours on the side of the road as

I was stranded for hours in a parking lot. I was originally told I was not allowed to ride with the driver although my car was being taken to my own home. Right about the time my driver showed up a giant storm came in. He asked if I had a way home I advised him I did not and that I had been stuck there for most of the day trying to find someone to help me with my tow service. He was extremely kind and did allow me to ride with him. He said it was at his own discretion which I completely appreciated since I had been in that parking lot for over 9 hours in the heat with nothing to eat or drink all day. He was extremely professional and treated my car with the utmost respect. I highly recommend their service. He was a godsend and My darkest hour and I couldn't have been more grateful. Also I

Ridiculously terrible service. I called many, many times only for no one to pick up. I was not able to get a hold of someone until the next day. Once I was finally able to make an appointment, the attendant was extremely slow and unresponsive. I came early to the appointment and it still took almost three hours to get my car. Also, the attendant was either incompetent and does not know how to count money or they were trying to scam me out of another $20. At the end, they even gave me the wrong receipt for someone else’s car. Either way, terrible service and terrible business. Company full of vultures.