Sterling Casualty Insurance Company

My policy number is AFD 00570550. I cancelled my policy on June 29,2015 and received an email on June 30, 2015 confirm that my policy would be cancelled. Yet I was still billed on 7/9/2015 and have another charge processing as of 8/10/15. This company will continue to bill you after you cancel your policy. In addition they refuse to waive the $50 cancellation fee despite their error with the argument that I was agreed to the fee when I signed the contract. However, did they not agree to cancel my account and yet dishonored that? You would think that the original contract would include the insurance provider cancelling the account when instructed to do so without continuously billing me with no services provided. Why would I honor my side when they don't honor theirs? In addition to that

They never answer the phone. Customer service seems to have no ability to do anything but give excuses. The adjusters only talk to you when they want to and ignore you the test of the time. Checks for claims are as slow as molasses uphill in winter. They dont care that you their insured are out of a vehicle and the other party had no insurance, they will leave you to suffer and wait until they feel like doing the job our premiums pay them to do. Never again will I or anyone I know have insurance through them.. they are a sad joke of a company and should be forced to close their doors permanently. Department of Insurance has been given all the documentation and has started an investigation... maybe this time they can get them shut down!!!

They charge you fees that you are not notified about. For example I just paid the amount due of 287 on their website but my bank is showing a debit of 293. No where on the site does it tell you this will happen, but it's a cc fee. It's illegal to charge for something you haven't notified the customer about. Most times when I try to call them I get a "no mailbox" recording. I've had so much trouble making payments online or getting a hold of people. Avoid this company, & if you can't then send them checks & never, never go on Auto-pay!

These MFs sent me to collections because i stopped paying my car insurance. That fine BUT, these greedy mastards sent 4 different accounts to the collection agency!! 3 accounts are from the same year and month!! They are charging me for a service i wasn't getting. If my last payment was Nov 1st, are they going to pay for an accident i had in December if they are charging me for December?? I don't think so! But back to the many many accounts i have pending already in collections!! Crazy!

This company is extremely unprofessional and unreliable, and in all honesty, I’m not even sure if the way they operate is legal. A Redwood tree fell on top of my car at my workplace on Monday, December 4th 2017, resulting in a total loss. I immediately contacted my insurance to file a claim, in addition to filing a police report. The insurance representative said an adjuster would be reaching out to me within 3 business days. I didn’t speak with the claims adjuster, Albert Hernandez, till several days later. He assured me a tow truck would be towing my car from my workplace, which is in a high-crime/poverty area in Sacramento, CA. It is not a safe location as I expressed to the adjuster. I called for 2 days straight to find out when they would be towing the vehicle and left at least 5 voi