Stevens Creek Chevrolet Parts

am writing to express my dissatisfaction with the customer service I received during my recent visit to your dealership. I approached the service area for assistance, as I had plans for the day and did not want to wait long. Instead of receiving prompt help, I was told by one of your employees to wait in my car while he chatted with another worker about unrelated matters. This felt inappropriate, especially as I was waiting for assistance. When I went inside to inquire further, another employee informed me that they could not assist me and that I should wait in my car. I find it unacceptable to be treated this way after being a loyal customer for over 15 years. I hope you will take this feedback seriously and ensure that your staff prioritizes customer needs in the future.

Most horrible place. We went to test drive a car, the person who set up the appointment wasn’t available. Another salesman told us we can do a test drive with him but we only have 20 mins because he has a next appointment. Once we started sitting in the car, this other guy came and asked us if we are going to buy the car. We said we don’t know we haven’t driven it yet. Then he said why are teat driving if you are not going to buy a car right now. We said we want to buy early next year but not right now so then he was basically unwilling to let us do a test drive.

Great experience nice work .