Stokes Hodges Ford Service Center

Thanks to Noah , my Service Advisor! Very much appreciate the phone calls and messages in reference to the service on my F-250. You’re always so helpful in ensuring that our trucks are well taken care of. i also appreciate the video provided during my service by Nicholas , the technician. Laura and i are always so impressed with your PROFESSIONALISM! Looking forward to my next visit, in about 5,000 miles! Have a great day!

My service was suppose to be an oil change and all points check. At the time of service I asked for a quote on 4 new tires. Once the oil change was done I saw that some of the inspection observations was wrong. The tech wrote that my tires had a tread of 8 and I told them that's wrong bc I need two new tires. Jennifer looked again and saw that I did need 2 new tires. I asked if they had the quotes for the tires and the guy hadn't checked so Jennifer looked it up and gave me 3 quotes. Not bad service but could've been much better.

Took them a long time to get an oil change done. Made up excuses for why they didn't need to do my 45,000 MI check up and maintenance. Said they found nothing wrong with my car even though I had been in desperate need of front and rear windshield wipers since the last time I brought the car in to be serviced. And they lied to me about the wear pattern on my tires in order to try and convince me to buy new ones. If it weren't for the fact that I had a pre-paid maintenance plan that gets me free oil changes for my new car I would not bother taking my vehicle to their maintenance department.

It was time for vehicle maintenance and the service was great, the timing was great and everybody was professional. Thanks to all the folks there at the maintenance and service department at Stokes Hodges Ford.

Although I had to wait more than usual after making an appointment, they serviced my oil change and did the Worx well.