Subaru Parts - Team Gillman Subaru North

Incredible service location. Today they were able to squeeze me in, though incredibly busy, because I had an issue gone unresolved from another dealership (the other dealership was very nice and helped me out connecting with this location). Glenn was my primary contact and worked diligently with the technician, Alan, to get my issue resolved in about 2 hours. They communicated well with me and Stacey from the team even checked in on me to see how I was doing while waiting. Great service all around and I would recommend them to anyone.

Amazing service, FAST shipping, prices were AWESOME! I will buy from Gillman Subaru again!

Got a great price on a part that everyone else had it for much less. Shipping was reasonably priced and the item arrived in a timely manner. After purchasing they sent me updates of my item and where it was in the shipping process. If I need any other parts in the future I will be sure to check their site first before going anywhere else. Highly recommended!

They returned the car to me without properly resecuring the plastic panel under the steering wheel. Noticed it when I went to read a code today, and saw that the panel they didn't resecure was falling and partially covering my brake pedal. There were numerous things I noticed about a month ago when I initially got the car back from them. I originally made a review for that on the main dealership (I've copy and pasted below). They responded to that post saying they would like to talk with me about it. I called, but after a couple of weeks they still haven't called back. Original review: "Broke large plastic part under the hood and did not tell me. Told me they were not able to reproduce a problem; however, they also did not follow the steps I outlined for them to reproduce the problem. T

I ordered two Subaru parts from Gillman. The parts were shipped fast. There's only a couple of notes to mention: (1) when checking out, the customer pays for freight; however, there is a disclaimer on the email order acknowledgment if there is more freight due to oversize, Gillman will call to settle up and (2) the packaging was poor. Customers expect to know (and pay) the freight up front in the shopping cart, they don't want a surprise a few days later. Also, wouldn't be a bad idea to go down to the local corrugated box plant and purchase a few stock boxes in which to package the products shipped. I was quite surprised the two boxes taped together did not separate during transit and spill the contents.