Sun Auto Tire & Service

If I could leave 1,000 stars I would. I am so grateful I switched things up from the normal place my family has always taken the car to and found Sun Auto in Sachse- primarily because of James and the beyond stellar service he (and the team) provided. Long story short- I had to come in 5 times to get my state inspection rechecked. Any time I called, the conversations were totally professional and kind. Every time I came in (for the same thing), James was so kind, knowledgeable, and helped me understand things. Several times I stayed in the waiting area for about an hour or less (spotless, cleaned, sanitary, awesome coffee/tea/water area, I brought my laptop to work). Each time, I only saw happy and satisfied customers come in and out. They spoke to everyone I witnessed with respect and wer

Awesome first experience. Was looking for a new, honest and trustworthy auto service shop. Was referred to James Howard, GM, at Sun Auto in Sachse. James made a great impression on me and did not try to upsell me or suggest there were any serious issues that needed my attention; in fact, just the opposite. Indicated my auto was in great shape and needed only monitoring of one issue that could be followed up on at a future visit. I arrived at 8am on a Saturday for an appointment scheduled the day before; the service was efficient and the facility was large, clean and very professional with a great customer waiting area. James earned my repeat business and I highly recommend this service business.

This place is so nice! Everyone is polite and professional! I definitely recommend this place to everyone. The waiting area is very clean. They have a full kids play area super fun. Everything is clean. I got an oil change and my inspection here and everything went smooth and great.

They helped turn around a horrible situation I was in from using a different shop prior to them (a repair shop "certified" by my extended warranty insurance). It was a very overwhelming chaotic situation to say the least, but James Howard, the store GM, was very helpful and understanding (and patient as I was probably not the most pleasant given the stress and overwhelm and ridiculousness of the scenario I was in). Leaving this review because it is hard to find anyone willing to help these days and I really appreciate James and his team helping get my car back together properly. A million thanks to you!!

This place has a wonderful customer service. The check in is always easy and quick, they always tell me how long my service will take and they ended up doing a great job with vehicles. The waiting room is perfect if you need to work in your lap top, or read a book and enjoy a coffee or tea from his coffee machine. They even have a small play place for kiddos. I do recommend this place.