Super Star Car Wash - Mission Center Rd & Mission Center Ct

DO NOT COME HERE!! I’m writing this to hopefully save someone’s car from damage. I wish I would’ve read the reviews before getting a membership here. Just like many others, my front left wheel got caught on something on the track. Car jerked hard and rim was scratched badly. I was told to file a claim in which they denied immediately. They stated the damage was not consistent with their equipment even though their equipment literally attaches to your front left wheel. The claims department did zero investigation and zero “due diligence”. It really makes me want to get everyone together and class action this car wash. That’s how frustrating this has been. They will take your monthly payment, damage your car and then say not their problem. STAY FAR AWAY!

I had an extremely disappointing experience at Super Star Car Wash, and I feel compelled to share it. When I asked whether the machine gave change, I was assured it did. However, after inserting a $20 bill for a $12 car wash, I didn't receive my $8 change. When I politely requested my change, the staff member I spoke with, named Elliot, responded with a rude attitude. He told me to come back in the morning to speak with the manager. What made things worse was his aggressive demeanor, including a threatening "chill, alright," and an unsettling display of aggression. His tattoos, including one saying “Cuidad Juarez,” on his arm. This kind of unprofessional behavior is unacceptable. I live quite far away, and being treated this way is not something I expected. I definitely do not recommend

I have their highest-tier, most expensive monthly membership($35 per month)and I have to say this is the worst car wash I’ve ever used. I went through twice just to get my windshield clean, and it was still dirty afterward despite all the brushes and equipment. The vacuums barely work, and the staff isn’t friendly or helpful. This will definitely be my last month with this company.

My truck came out of the wash dirtier than it went in… I usually go to the Miramar location which is 5 stars. I brought my truck to the Mission Valley location today for a wash and my drivers side came out of the wash covered in streaks of black grease. When I went to notify the employee about it he completely tried to gaslight me and tell me it was already on my truck and that the car wash didn’t do it. Very frustrating experience…

Chipped the paint off my rims, broke my left mirror, and look how dirty my car is after paying for their most expensive wash, I talked to a manager, he said file a claim, after a month I was denied for repairs. They cite that they don’t have cameras to prove it was from them and that my evidence was insufficient. Honestly just stay away from this place