Supreme Towing Pasadena

Got here fast and provided Awesome customer service!!! I recommend using them!

I urge you to not use this company unless you have money to throw away. They will ask for credit card information before they arrive. I waited about 50 minutes for them to arrive. I was charged for services i did not request. Here is what i was charged with. Service Fee - $ 59.00 Tow/Hook Fee - $90.00 Safety - $65.00 Admin Fee - $32.00 Special Equipment - $75.00 Mind you this was a standard tow on my car. Best part was they only towed it 2 miles. Do not use

Everything was great....John was on time....The fee was reasonable. My only complaint is that there was no kind of documentation (Virtual or otherwise) offered by the driver to verify services. I had to give my vehicle & keys to someone I didn't know without supporting documentation. It was a weird feeling.

I decided to give them a shot after all the bad reviews I saw, just to take the surprise that all the unsatisfied customers with 1 star review were correct. I called them & dispatcher quickly told me they were going to be able to help me. I was told to send a picture to wreckers personal cell number & that they were going to call me back with & ETA, it’s been 2 hours now & still nobody has called. Call Cernosek Wrecker Service, 4527 Red Bluff Rd, Pasadena, TX 77503 they respond really quick & are accurate with what they tell you.

Make the first mistake if calling them. Make the second mistake of giving them my credit card info over the phone before they even came out. Guy told me 20 minutes when i called. After giving him my info he told me the guy was on the way but never confirmed with me how long. The guy called me and told me 45 mintues. I had been waiting for over 30 minutes already. All said and done over 1.5 hours and still waiting for the guy to come. Dont ever use this company because they charge you first and dont tell you all the facts. I learned my lesson never pay them until after they tow. Thats how its suppose to be. If i could give zero star i would have. I usually give good reviews but this treatment just blew my mind. Worse thing is that my disabled mother whos is diabetic had to wait