Take 5 Car Wash

I’ve had a membership at Take 5 Car Wash at this location for over a year. Recently, I decided to cancel because I wasn’t using the unlimited plan as much as I expected. I canceled the day after I was charged for the month, so I went in person to clarify whether I would still have access for the remainder of the month I had already paid for. I spoke with the so-called manager, Andrew, who assured me that I was “good for the month” as long as I still had the sticker on my windshield. I confirmed this with him and let him know I’d be coming back before the month ended. When I returned well before the end of the billing cycle, the scanner said I had used all of my washes. I asked to speak to Andrew again, and he then claimed that because I canceled, I was given 15 courtesy washes — which he

I have never been treated so poorly in my life. I was attempting to do a good deed and let a homeless woman who was living out of her car use my membership to wash and vacuum her vehicle. The manager took my membership card from her, tore it up, and put her out of the line. This is a membership that I pay for monthly so I asked him for a new card. He refused and called the police on me. Pure insanity. Never have I ever endured such treatment, especially not for trying to do a good deed. What ever happened to customer service?

I recommend the Superstar location next door instead of this one. The machines here are not good at all, and the blower is way too strong. Because of the strong air, one of my car parts actually broke. Within just one year, my car also got a lot of scratches — much worse than normal wear and tear. When I reported the issue, the store manager said he checked the video footage and claimed that my car was already damaged before entering the wash. When I asked to see the video, he refused to show it to me. That makes no sense. I carefully check my car 360 degrees every single day, so I know the damage was not there before. I believe that statement was not truthful. The employees are very friendly, but the manager’s handling of this situation was extremely disappointing and unprofessional.

Stay away...the side mirror will rip off if your mirrors have any issues. Other car washes do not have this issue. There is no sign warning sign when you enter of this fact which is a violation of the law

Rinse portion of wash didn’t work, dryer vents scraped mirror, truck was still dirty, they offered to wash it again… but the rinse portion doesn’t work… I wish I would have read the google reviews first!!!