Take 5 Oil Change

Employee did not put all screws back to secure the splash plate under the car correctly. Plate snagged on something on the highway. When I went back to location to file a grievance, they stated they needed the original receipt to put a ticket in and said they could not give me a ticket number, phone number, e-mail, or any way of following up to ensure we could resolve the grievance. Never heard back from anyone and unable to contact anyone yet.

Manager went out of her way to ensure our service visit was awesome! She was training new greeters on the what they needed to do for each and every customer. I had asked if they topped off brake fluid and she said that they did not do this.She checked the level for me and informed me that not only that it was low, but to be safe, it was needing to be flushed. They also did a coolant flush in addition to the oil change and air filter. Technician was also very courteous and professional Overall visit was amazing and value was well worth it.

T was exceptionally in control of the staff and very sympathetic to the fact that another company damaged my vehicle. I was informed of everything as it was being done. I explained our hardship and was a bit over but worth it knowing there was no damage to our vehicle. The he time and effort taken was exceptional. Other persons were there in the crew and T had full control over everyone there. Thank you for the best of customer care. Over and beyond.

I will not be returning to Take 5. The total service and waiting time exceeded an hour. The technician indicated that my filter was broken, which was inaccurate. However, as he had already removed it before I could consent to its replacement along with the cabin filter, I felt compelled to proceed. I acknowledge my oversight in choosing to visit after work hours. Following consultations with automotive professionals, I have since learned that I was misled and overcharged, as the documentation explicitly states that my filter was clean, yet I was billed for a replacement. The other filter was also documented as replaced. Given the numerous negative accounts from other customers who experienced vehicle issues after visiting Take 5, I am now concerned about the quality of service I received

Best experience possible, from beginning to end. I have no idea how an oil changing place has turned into a pleasant, positive experience! From Lindsey, checking us in, to Jermaine, and Nikki, until we drove out, smiles, professionalism and respect. Thanks to All!