Take 5 Oil Change

I don’t normally leave negative reviews, but this experience was very disappointing. I was charged $112 for a full synthetic oil change on my Honda HR-V, a small 4-cylinder vehicle. There was a 30% off coupon advertised, but the maximum discount was only $15, which made the promotion feel misleading. In addition to the cost, the service itself fell short. My oil maintenance light was not reset, which is a basic part of completing an oil change. The overall experience did not reflect the level of professionalism I’ve come to expect. I spoke with the manager, Daniel, but he was unable to offer any resolution. I’ve been a Take 5 customer for over a year at other locations and typically paid around $68 for the same service with good results, so the difference in both price and service at thi

I got my very first oil change in my new vehicle here and it lived up to its name. The location could be in a better spot due to the small driveway to get in line at the back of the place to enter in to get my vehicle serviced.

Im very, very frustrated. I asked the service technician to make sure my undercarriage was secured 3 times and he assured me it was. I should have gotten out the car to inspect it, but I assumed it was done since I asked 3 times. However, later that night as I was getting out the car I noticed one side hanging. I had to get a total stranger at night to help me secure it- thank God he has some zip ties. It didn't not come in loose, hanging, or damaged, so it should not have left the oil shop loose, missing screws or etc. This happened before (missing screws and not secured properly at another Take 5 off Nasa Road). I currently waiting on management to call back, but I will be contacting corporate as well. Make sure you inspect your car before you leave.

Called to get $25 coupon and was told oil change price included oil, filter and general inspection. When I checked out the price was 12 cents cheaper after they applied the coupon. When I asked the service person where the $25 off was he said that he charged me for a filter because the ones that comes with a standard oil change were recalled. So I said isn't that something you should mention beforehand so I can agree or not agree to it. And he said well that is how my manager told us to handle it. SMH. Called corporate 2 times and both times I waited online for 30 minutes plus before I finally hung up. The manager is supposedly in Tampa at a big meeting to discuss the recall, lol.

Oil change is great until the guy told me the coolant needed to be changed and said it would be “60 dollars” ended up paying 216 because “60 dollars” means 75 to them I guess won’t come back to this location again. Too expensive for the service.