Terrible Herbst Lube & Smog

Drove up to get a smog check done and was told to wait in another area of the parking lot. The person in front of me that was being smog checked took at least 20 minutes. The staff member kept leaving and coming back leaving, and coming back and finally that car left after completing their service. I pulled into the spot and sat there for another 10 minutes while they brought in new vehicles for oil changes and just left me sitting there. Didn't even acknowledge me. Totally unacceptable. I waited 30 minutes and still had not even been attended to. I have another vehicle I need to get a smog done on and it's not in very good mechanical condition but I refuse to go back to this location even though it's the closest one for me.

GREAT store! I stop in this one a lot and it's always clean and in order. Very well managed!

Terrible herbst policy of not letting customers step outside of a hot car for 35 minutes while their oil is being changed is garbage in my opinion. The people who work there are kind. But if you are sensitive to the heat, are elderly, or are not conditioned to sit in a hot car for over 30 minutes with no AC while your oil is being changed choose another company. Or risk being trapped inside of a hot car for 30 minutes if you come here

Decided to give this place a try after reading the reviews and I'm so glad I did. I went in on a Saturday afternoon for an oil change and I was in and out in 30 minutes. Being a girl I'm used to going in places expecting to try and be over charged and here I paid less than I have anywhere else. They are super nice and I even got a free car wash along with my oil change. I will definitely be back!

I have lived in area for over 20 years. Smog Machine per employee "is down today". I have been told that for about 5 years now on the random days I go there for smog. Signage is poor. Signage should say "No smog today" or most days for that matter. Jiffy Smog on Windmill and Pecos is wonderful.