The Auto Stop

I am from Buffalo (not Rochester) and had an accident in a city I'm not familiar with. John (the owner) was very customer oriented and helped me through a towing issue and fixed my car with what I believe was very transparent, honest and fair pricing (wasn't a small job). Above all, I haven't yet encountered a mechanic I feel I can trust until I brought my car into this shop. I knew nothing about any of the local auto shops but this one had the best reviews in Rochester and I now know why. John, Shane and team all got my car running again with great customer service. Update: they sodded my parts together without my consent and messed up the ball joint.

I came to the Auto Stop for the first time when I had a problem with my power steering a few months back. My neighbor had been bringing his cars to Bruce for years and strongly recommended him. I was immediately impressed when I got to the shop, everyone was attentive and gave me a very accurate quote for my car. When I came to pick it up it was on time and the price was exactly what they said it would be. I'll be coming back here again.

New owners are sketchy. Not organized. Says one thing, does another. Tried overcharging me. Got me coming back for things that should have been done in the first place. Said was going to do my wheel bearing along with lower control arm, inner outer tie rod and axel. The turn around was quick so I’ll give them that. Got it back after two days. Did everything but bearing had to come back and asked me which bearings I wanted said I wanted 94$ one. Showed up to pick up. Said he needed another hour. He Had me “confused” with someone so I waited an hour for no reason missing a commissioned deal at work literally costing me $1300. After negotiating due to inconvenience, i said I’ll pay the cost of the bearing. (Says 165$) MAKE SURE YOU GET THINGS IN WRITING AND VERIFY what you talked about.

I've been going here for about 2 years now and I've never had any issues. To my knowledge they are honest and I've never had them try to push fixing anything other than what I came in for. Always get right in to fixing my car when i have an appointment, no waiting around like I've had with some other places. They've always kept me updated on the progress towards the car if it's taking a while as well, and they've even offered to give me a ride if needed.

New ownership. Quick, cheap and unprofessional. Mechanic got oil stains throughout my leather interior. Didn’t notice till months later the they never replaced the engine cover. They damaged the oil pan plug and now oil leaks. Hopefully I can get it re-threaded otherwise I’d have to replace the oil pan. $$$$ they don’t seem to be opened so can’t get issue resolved.