The Body Shop at Kings Automall

Th repair took almost 6 weeks instead of the 2 I was quoted. That isn’t a big deal, but I had to keep calling to get an update. When I went to pick up my car it was filthy and the back door didn’t latch properly. There was a fine dust and white specks everywhere inside. My black all weather mats looked gray. I took it back the next day. The door was an easy adjustment- no big deal, but they did what I would consider a quick wipe down. I didn’t have time to wait longer. The dust was coming out of the vents. Th seats were dirty. I didn’t realize how dirty the trunk was until about a week after I picked it up. The paint job near the trim of the wheel well is sloppy. I will not use them again for auto body repair.

would rate them 0 if i could. took my car up there (30) miles away to get looked at for a simple front bumper replacement. the guy who looked at my car didnt go into any detail of how it would get fixed (witch is no big deal) but told me id get an email for the price later that day and if not in the morning. well now its almost 2 weeks later and ive called and asked about my quote a week later and they asked for my email again(they should already have it) and told me he was sending a quote over as we speak. well that never happened

I am amending my review from 1 to 5 stars. Tim Wirtz did a wonderful, comprehensive job of remedying the situation. Our body work is beautiful, and, even knowing what to look for, I can't tell that it's had work done.

The process was very smooth. Tricia was in constant communication with me regarding the progress. I had a front emblem replaced, a bumper repair and back side panel repairs. They even swept the inside of my car and did a very good job. It's a relief to find good customer service again because these days it's extremely rare.

There should be a 0 star option. Where do I start. They said it would be 2-3 weeks. Then blamed the insurance company after the 3rd week. Had the state investigate and they found the insurance was not at fault. There was no communication unless we came in or called. They passed us around to other reps and we kept getting "it will be done by this friday or next friday or its almost done". At one point we were told the technician stopped the repair because he didn't know what to do. He didnt even ask for help. When we finally got the car back almost 9 weeks later we asked to speak to the manager (Jeff Cox) he was a real piece of work. We asked to go to his office but he insisted on talking in the waiting room. He kept saying how sorry he was but you could see the smug look on his face wh