The Grand Senior Living

We Love the high end dog spa at The Grand! Keeping the grand-pups nice and clean.This is a wonderful feature. It has all the essentials of a professional dog wash.

Went and toured with my aunt, not only beautiful community but a great tour, residents were engaging and seemed very happy. Andrea was fantastic gave us all the information and resources we needed. Yes my aunt is moving in.

Let me start by saying that The Grand is a beautiful facility and is very inviting. The person they have “selling” The Grand is great at her job but once you’ve moved in, very little of what you’ve been promised is what you actually get. Their gourmet dining room experience is anything but. I’m pretty certain that the prisoners in jail are getting better tasting food. The coffee is weak and nasty. It’s worse than hospital coffee. With what my father is paying to live there, he should be getting amazing coffee. He was promised professional weekly housekeeping which took 2 weeks to get started and is subpar. Whoever is teaching the housekeepers how to clean needs to be fired. The maintenance staff is a joke. The lead, Brian, is rude and unprofessional. It takes 3 workers to g

I am thoroughly disappointed in The Grand. I posted a negative review of the facility and they immediately respond with a canned response asking me for my contact information so they could reach out and discuss. I provided the information the very same day. 2 days later they edit their response to a fluff, oh so sorry, reply and ask me for my contact information again, which I immediately provided for a second time. It’s two weeks later and I still have heard nothing from The Grand and nothing at the facility has changed. The coffee and food are awful, there’s trash overflowing in the fire escape and all we get from the upper administration (Sherry) is lip service and non-truths. Moving my father to an independent living facility after my mother died was a very difficult decision to

Deeply Disappointed in The Grand – A Facility in Decline The Grand was known to be a premier senior living facility in Louisville as well as one of the most expensive facilities when we moved our father in. However, since Sherry took over last spring, the quality of care and services has plummeted. Her approach is consistently disingenuous—telling families what they want to hear while making promises that go unfulfilled. We've been assured multiple times that issues in our father's apartment had already been resolved, only to find nothing has been done when we visit. It's beyond frustrating. The dining experience is equally disappointing. When my siblings and I join our father for meals, the wait times are outrageous, the food is cold or stale, and they frequently run out of basic menu