The Highlands at Wyomissing

Beautifully designed and decorated. The different wings are convenient for locomotion and safe ambulating. The atmosphere is cozy and classy. The lunch room looks like a fancy restaurant. They also have cute little shops inside and many other amenities. Staff is friendly and professional. This is an exclusive place for retirees and those in rehabilitation.

My mother has not had operating heat in her room for approximately 72 hours, that we know of. When I went today we were told that someone would be out from maintenance tomorrow but how is it acceptable living conditions to have her in a room without working heat in temperatures well below freezing? I tried to contact them and get assistance in getting the heat working but they don’t seem to want to help. Why are they not caring for my 97 year old mother? Why are they ok with these conditions? They told us that we could move her to a guest suite but we would have to pay? For proper living conditions? The room was 59degrees before I brought my personal space heater as the one provided by the Highlands was worthless! Unbelievable that this is not a priority! The care has definitely gone dow

I thought the highlands was a well kept establishment until I went to visit my grandmother in personal care and a mice rant into her room . She said that it’s been happening more frequently and they don’t have housekeeping and having been doing anything about it . She hates that she can’t sleep in peace without the thoughts of a mouse running in her room. The highlands is so disgusting and the owner of the company doesn’t care .

Waited almost 2 hours for our food in the Bistro. Very understaffed and poor service. Waitress did not even come to table until we waited 45 minutes. Food was underseasoned and dry. They should have told us that they were running way behind they didn't even apologize. Do not go to the Bistro unless you have hours of time to waste.

While my mother in law has been a resident for 17 years she was recently been placed in Aspire care assisted living which has been substandard for care of a 97 year old with memory issues. She has been out of toilet paper for days and it’s supposed to be supplied to her by the staff. There have been many other issues almost too many to post here but the staff needs to get on the ball. They ask for a large donation every holiday season and I’m sure people are treated according to the amount of their donation. So sad for her!