The New Banister Chrysler Dodge Jeep RAM Service Center

Too busy to give updates and have been sitting around with a broke car waiting to hear back for over 9 days… clearly too busy to know how to handle customers in a professional manner. Not heard from them in 10 days now and left wondering when I will. Cannot call and leave a message since every single mail box is FULL. Can’t make this up, they act mad that you’re mad when you get to explaining as if it’s my fault they’re so busy. This place is a joke

Julliana helped us find the right fit after our first pick didn’t work out. We loved how was helpful and caring she was the whole time!

I can only speak for the “collision” part of winners circle, but the only issue I had was they didn’t pick up the phone as often as I liked, but the lady at the front desk was really sweet, and the other guy was pretty cool and worked with me on getting my car fixed, they got the car out faster than I expected, and it looks great, the paint was perfectly matched, if I wasn’t leaving VA, I’d definitely come back

I had a disappointing experience at service department. I had three consecutive Chrysler 300 since 2005. Prior to making appointment, coordinated with service associate on engine warranty diagnosis due to "ticking" sound. Additionally, I needed a photo of the damage part. Having service associate, assurance, I made the appointment. It took nine (9) days to get my car back. Although, I returned two times, the associate was not available and others were not read-in on my work order to assist. On the 7th day, the associate was available and advised me that he was waiting for my approval work associated with the photo. This was my first knowledge on this issue as no one called and other associates wasn't aware as I believe they would have informed me on my previous two visits to get my car. I

Had a problem with the PCM / EPCM module on my 2019 Ram. I live in Suffolk and went to Southern Ram on Western Branch Blvd, they couldn't take me that day (Tuesday) but made an appointment for me for Thursday, 8am. After I dropped my truck off, the lady asked if I needed any of my keys, and I asked why - she said it might take a couple of days. What? To do a diagnostic??? I called the general manager after I got back to my office (he wasn't in when I arrived, perhaps that's part of the problem) and left a message. He called me back and I explained that as a business owner, I could not leave my vehicle for days just for a diagnostic. He checked and called me back and said one of their service techs had left, and they were short handed. They would not be able to check my truck that day,