The Tow Truck Company

If I could give 0 stars I would. This place is contracted with my apartments. They do not mark vehicles in accordance with notice standards, the owner is very rude, unprofessional and has blatant disregard for law, and for the proper handling of vehicles. They have damaged and voided the warranty on my car- we are filing the unlawful tow to ensure its release and are filing for damages thru the courts. The owner seems to find this funny. You would think a company that tows cars would not directly ignore the manufacturer’s specifics for EV or other luxury cars but they do here. Their employees are rude and even attempted to hit us with his tow truck when telling Him stop you cannot use a t tow truck for this car or It will damage it. His response “the tow truck company will pay for damage I

- NEGATIVE STARS - Predatory Tow Company at The TOW COMPANY 3975 W. Hacienda Ave, Las Vegas If you value your time, money, or sanity, stay far away from this company. They don’t just operate unethically—they knowingly and intentionally prey on residents, and they’ve perfected the art of doing it legally… just barely. Here’s what happened: I had someone illegally parked in my assigned space, so I called the tow company for help. While I was momentarily parked in front of my own garage—waiting for them to come tow the actual violator—they instead towed my car, the victim’s car. But it gets worse: When I called the company during the tow, they told me the truck wasn’t there yet. I explained everything. I begged them to turn the driver around. They could’ve easily stopped the tow. They k

Be aware! They will give you a price over the phone, and will charge you more when they drop off your car. The girl on the phone asked all the questions, I described what is the reason of towing, and what happened to the car, when the driver arrived at the drop off location, I noticed he wanted to charge me more than what I been told on the phone, when we called the office to ask why, the same girl said she didn't know that the car have 2 flat tires, which I literally told her that on the phone, and she even asked me which side. I wouldn't recommend to deal with dishonest service.

I was helped by Kyree (sorry if I didn’t use the right spelling!) this past Monday and I wanted to just leave a review to express how kind, conversational, and professional he was during a highly stressful time for me. He was empathetic and made me feel incredibly comfortable for our short drive to the mechanic in what normally is an awkward ride. I hope his management team will recognize him for his excellent customer service and his ability to made people feel comfortable. Thank you so much again!

Great experience from beginning to end. Called them after they were referred to me. Was hesitant because of the reviews. For the semi truck heavy duty division they are 100% honest, reliable and will not nickel and dime you. The dispatcher David was friendly and efficient, the driver Tony out of this world! Their equipment was top notch see photos. I needed my semi truck trailer and oversized load moved off the shoulder of hwy 318 by mile marker 13. Called them and David answered. David was patient and asked for all relevant details. Tony the driver was a pleasure to work with. Friendly, knowledgeable and now makes me want to get into the heavy tow truck business! FYI, their bad reviews are mostly because of 4 wheelers that were being towed away. They might not be the cheapest, but they w