The Village at Rockville-A National Lutheran Community

My husband and I stopped in to request a tour for my mother-in-law who is in need of assisted living. We waited at the reception desk for over 20 minutes while the woman answering the phone continued to ignore us. Finally, when we got her attention she told us that we would just have to sit and wait because she was very busy. We overheard someone call her Ruth. We waited another 15 minutes and decided to just leave. As we were leaving a young woman who looked like an employee was coming in. We explained to her that we had been waiting for sometime for someone to help us and that we had grown frustrated and decided to leave, her response was, “leaving is always an option”… we couldn’t believe that a professional woman would say that. I asked for her name and she said Melissa. My husband an

I'm going home today from a rehab stay at The Village at Rockville. The rehabilitation was excellent. The nurse Simon was exceptionally helpful and went out of their way to assist me. I would recommend the rehabilitation at this facility.

My friend's mother was duped by an unscrupulous sales person at this community. She purchased a Villa, approximately three years ago, but it was NOT what the sales person stated. She was forced to move to another villa, and had to fight with the Management company to get her promised Sun porch. The sun porch leaks and she had complained many times, but to no avail. Moreover, quite a few of the senior residents have complained about the sales personnel mis representing what is included in the units, and regarding the condition of the Villas. This property garbage receptacles are close to six feet in height and the lids are extremely heavy as I assist a senior there. There are SO MANY things wrong with this place which they get away with because most of the residents are afraid to lodge a

Had some problems with receiving my medication on time and problems with the kitchen providing puréed foods. Once those problems were fixed it was a great stay. OT and PT was great! I thoroughly enjoyed it.

Great care and staff, great attitude always anticipating needs and willing to help, from nursing team, to physician, to rehab staff, to the housekeeper everyone is wonderful and I am grateful for returning for the third time .I would highly recommend it.