Tidal Wave Auto Spa | Car Wash

I was hoping to not to leave this review but after a week of not hearing back anything from management I felt compelled to. We went through the wash and pulled around, my husband got out to push back out the side mirrors and noticed that it looked off. We went back up to the window and the guy said he was stumped and never saw that happen before and thought maybe some of the soap didn’t get rinsed off all the way. He sent us back through and told us to come park after. We went trough came around and parked and it still didn’t come off. It’s almost as if something in the wash completely ate through the clear coating destroying the paint and the plastic on the headlights. There is also a large deep scratch on the back hatch where something scraped the top. He continued to say he’s never seen

Super Friendly staff, very clean facility, your one stop detail shop! Vacuums are military grade and all the handles work. I really liked the hand towel and interior clean stations in between the vacuum parking spots. The air freshener is a nice touch with the wash. Can’t go wrong coming here.

I went to this car wash on 4/23 with a spotless windshield and a roof rack. I left the car wash with a smashed windshield and a broken roof rack that was ripped off of my car by the car wash. The site leader Robert admitted fault and took my information. I was told by him that he did not lift the control arm high enough to pass over my car. I have yet to hear anything from the site leader. The business card he gave me sends me directly to voicemail each time. Updated to 2 stars: their insurance fixed my issues, over a month later. I have been asked twice by Robert to take down my review. Once before my car was fixed and once after. Wouldn’t recommend this car wash.

This car wash absolutely destroyed our paint. Dozens of chips take. Out and huge white scratches. UNREAL. *edit* I made the incident report at the business and still haven’t heard back in almost two weeks. They do not care.

Hubby and I came here for the first time the other day. Service was absolutely amazing, Conner did great with our vehicle and gave us lots of respect and care with our vehicle and us as well. Thank you for making this a pleasant experience. Will definitely be returning!