Tire Choice Auto Service Centers

HOOD Pull Release was broken when they replaced my coolant hose on my 2013 Mini Cooper; noone said anything. I noticed when getting in the car; it was "rigged" with a wire. I returned on 30 Dec for an oil change and the release to be repaired....Again, they "rigged" enough for me to walk out the door; was told they had to order a new part....I'M WAITING....Otherwise, the shop has always done good by me and the numerous vehicles I've owned and received service from them. Last, higher ups need to get permanent techs in there along with enough techs; you all been going through technicians for over a year...Chris was a "jewel" he single-handed maintained that shop by himself for a lonnnnggg time....So sorry you lost him. Of course, due to Chris being by himself...level of service was Not done.

I was very disappointed to find the store understaffed. There was only one person to work the front desk and also was the technician. After my car was finished and paid for, I got into my car to discover the drivers door and fender had been bent from the lift (causing a pop when opening and closing the door). The matter was to be turned over to the store manager. I called thee days later to be told that it has been turned over to the District Manager. It is now 6 days from the damage, and no word yet.

Shout out to Gabby & Joe for literally saving the day! They were able to find a slow air leak in my tire when I was turned away from another shop. They were flexible and able to see my vehicle on short notice and found the problem immediately, showed me and even walked me through the issue and finding the replacement tire I would need. They were able to get it done as quickly and efficiently as possible and were working on several vehicles with staff callouts but still providing excellent and friendly customer service. This is a great team at this location, definitely trust my business here moving forward and was not treated as an inconvenience!

Tire Choice was a great choice when it comes to customer service and the treatment of my car. They were friendly and the mechanic was knowledgeable and informative when communicating with me about my car. He suggested future maintenance and even put an oil change sticker in my window. Can’t forget to mention that I was given a 15 credit for my oil change. Thank you!!

I will give the manager the opportunity to “make things right” and edit this post if needed, but for now 1-star. I brought a new Jeep Cherokee into their shop to get a stock size set of all-terrain tires put on. 2.5 hours later I go outside and 3 out of 4 of my brand new wheels are damaged! Manager said he wasn’t sure what to do and would call his boss and keep me posted… I’m standing by. Super frustrating. I wait 2.5 hours pay $143 to get my vehicle damaged.. Awesome... (UPDATE) They filed a claim and I was referred to a body shop to make the repairs. They stuck to their word but still inconvenient to lose my vehicle for a couple of days because I needed new tires put on. lol.