Tolima's Auto Center

ALERT: (02/16/26) Do not bring your vehicle to Tolima's Auto Center, LIC, NY as both customer service and auto repair services are very poor and lacking. Low quality repairs; exorbitant labor charges and the runaround given with an arrogant, disingenuous smile. It's difficult to accept and believe there are others who had a positive experience with Tolima's Auto Center or could recommend this place. A "One star," rating is too much. Not versed on foreign cars, I brought older foreign vehicle in for full diagnostics of "engine failure/engine light on." Tolima's Auto Center held my vehicle for over a month and never delivered timely updates on status. The "We'll give you a call...", on status of vehicle," occurred only at payment time. Otherwise, I had to call once a week to get the typical

1. My check engine soon light was on. I specifically asked the oxygen sensors be replaced to correct it. They refused to change them, saying they were not causing the Check Engine light to be on. (When I took my car to a different shop, the parts were replaced and that solved the problem.) 2. I asked the valve cover gasket be replaced; they did that work, but either didn't notice the PCV valve was broken or broke it when they did the gasket. Either way, they fixed that when I returned a few days later with the new issue. Total so far: ~$2,000, and still they haven't done my oxygen sensors, which they keep telling me are OK. ***When the light came back on after the PCV valve repair, the "customer service manager" slammed my driver's side door HARD, which hasn't closed correctly since.***

I had about as bad an experience as I think is possible. Full disclosure: My car is old (1982) so more complicated, but this was still an absolutely absurd series of events. TLDR: 5 months later, had to pick up my car in worse shape than when it came in after long delays and an attempt to reprice the job months after starting. I got in a collision and got hooked up with Parrish through a friend. Dropped off the car in early August, for repair and repaint. After insurance came through, it took Tolima’s weeks to give me a quote, but they gave me a friendly rate so I stuck around. Three more weeks for them to get started (we’re now in late October) and finally give me a time estimate: another two months (Christmas). December 10: They say it’s going to cost 50% more, because they found rust

Finding a good mechanic is difficult, so I'm glad I found Tolina. My car had a slight mildew smell in the interior, and they did an amazing job restoring it. The detailing and front fender work made my 15-year-old car look like new. The staff was super professional and walked me through all the recommended actions. The price was reasonable too.

I love this shop. I’ll say about our second time coming here for service on our Volkswagon: Tolema’s Auto Center is easy to work with, communication is perfect, expectations are established and exceeded, and they returned our car several days sooner than anticipated. Our motor was leaking oil from a missing dip stick hose, oil everywhere; needed new motor mounts too, and a new tire. We got it back fast and everything was cleaned up and safe. Thank you guys.