Tom & Ed's Autobody of Crown Point

Great customer service by the gal running the front and also from Alex who helped with my estimate. Getting the estimate, to dropping off the car on Sunday… they made it very easy. They also got the car ready a day earlier than expected. Thank you!

I can't say enough wonderful things about this shop! They went above and beyond to get my daughter's car fixed and back to her way before scheduled. Eric was in communication with us through every step of the way. While dealing with an insurance company SUCKS.....they made it an easy process. Highly recommend giving this shop your business. :)

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her to come in to the shop to approve the work before we could confirm that the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior. ADDENDUM: If their employees had been half as polite to us on the phone as the response below, I would never have left this review

Tom and Eds has always given me nothing less than excellent service and customer care. Recently I came in for an estimate for a minor repair. It was Good Friday, and 15 minutes before they would close. They could have told me to come back Monday, but after Eric checked the car, he consulted with a mechanic, and the mechanic ( I didn't catch his name) was able to quickly fix my problem! Thank you so much for your understanding and quick service!!

I want to give a special shout out to Heather, Tommy and Rob. First, Heather greeted me over the phone with sincere concern and positive energy. Her communication skills were/are superb and she definitely made me feel like I would be taken care of with ease. Tommy, the GM was friendly and I can say that he understood the assignment. I could tell that he flows well in this sector of business and I truly appreciated the way he handled my situation. Lastly, Rob was attentive and assisted with a smile. From just the short conversation, he is truly full of gratitude. Thank you all for this great customer service experience and I now know that this is the place to come to for my auto services. Continued blessings!!!!!!!