Tom Wood Volkswagen Service

Had oil change done by them, based on usual usage, I'm able to last about 8 months before the lights go on, however with this recent change my car lit up after 4 months, no change in usage. I don't believe they filled the oil up completely.

Nathan is the best service advisor! He always makes sure everything is done correctly and in a timely manner. Communion is great too! Thanks Nathan for fixing my poor flat tire from a stupid Indy pot hole.

It's unfortunate to see that they don't have good phone etiquette, the whole business is based on customer service and if you can't be polite on the phone while your customers are asking questions I think the business is going to tank quickly.

I just wanted to say how great Hope is. I just had our 2023 Tiguan SEL-R in for regular service. Hope told me there was some additional service due that was included in our plan and it might take some time to complete. She kept me updated on the progress and made sure I was comfortable in the lounge. When everything was done, she went over the invoice and made sure I was satisfied. Thanks again Hope, I will see you next time I need service. Lincoln

Horrible service dealership. You buy a $50K+ vehicle with them and they can’t support you properly. After 7 Volkswagens, I’ll be moving on from the brand. I’ll be sure to call VWoA and report my experience with your dealership.