Tommy's Express® Car Wash

DO NOT WASH YOUR CAR HERE!!!!! IT WILL SCRATCH YOUR WINDSHIELD AND VEHICLE! I washed my Lexus LS500 here and my windshield was full of light scratching on the driver side to center of the windshield. I waited to post this review to see what the manager Marie would do about the damage the wash caused. I have been taking my cars and company vehicles here for years and never had this happen. I spoke to Marie tonight and she basically offered me a couple months of free car washes for compensation. Basically saying that I was a liar and their car wash did not cause the damage that was clear as day! I literally was asking for them to cover a bottle of window scratch removal and they would not honor that. The light scratching appeared right after I went through on a colder night last week. She st

I’m not a member but I’ve come 3 times since December. The wash quality is excellent! My car always comes out looking brand new with shiny tires. I came the other day and customer service at the service window is always great and the girl Lisa was super friendly with a nice smile and helped me out at the cash register. I pulled over to vacuum and was then approached by Lena asking about my experience! I would definitely come to this location the workers seem to actually care and I’ve never had any issues with the wash!

I just went through and had my back windshield wiper blade taken off as well as damaging the unit itself. When mentioned it might be in the wash, they came out with THREE different back wiper blades so this happens often I’m guessing from that and the other reviews. I also had my back license plate cover cracked. It’s a dealership cover, but still. I let the manager know and we tried to put mine back on to no avail. Great customer service but terrible car wash. The manager filled out an incident report for me and will be sending me an email to get it repaired at their body shop at no cost to me. I’m not even a member, I just got a free coupon from my dealership for needing services done. Like I said great customer service but terrible washing service. For that reason alone, I would recomm

Update: Tommy Wash Manager did replace the wiper blade and arm and were very apologetic about the multiple incidents. I upgraded from 1 to 3-stars. ********** Just got back from Tommy Wash. This is now the seventh time in two months that I've lost my rear wiper in the wash because no one puts the bag on the wiper. The last time it happened was last week and the manager there assured me that if I honked, someone would come out and put it on. This never used to happen there but when it did happen the first time I think it actually broke the wiper blade holder too but they didn't replace that, just the blade. They had to review footage because they couldn't find the blade the first time. The last few times they were able to retrieve the blade and put it back on but today it disappeared aga

I’m active duty and a subscribed member and was going to stop by today to wash my car off 180th and Dodge Expressway but noticed their flag wasn’t at half-mast when every other single dealership surrounding them was in respect to my recent fallen Army brothers and sister in Iran’s recent attack. How tone deaf can you be when you see every single business around you paying their respects and you’re not? Needless to say, I skipped out and will be canceling my membership.