Tommy's Express® Car Wash

Came to the 71st Memorial location because the 21st and location was out of the way and they owed me a works Car Wash because the tire walls didn’t even get clean spoke to Nick. Who identified himself as a team lead he had no PR skills whatsoever.He was very very rude disrespectful and treated me like I was trying to get a car wash free and he was like telling me that it was a 15 minute Guarantee and you couldn’t leave the property and I told him it was dark at night and I said Eric never told me that I couldn’t leave the property. If you get your car washed done at night how are you supposed to know that your tire walls didn’t get cleaned that’s absolutely ridiculous. I will never use them again especially the one at 71st memorial stay from away from them.

I purchased the works. The wash was pretty good and the dryer cleaned most of the water off the truck. The tires looked like they had never been clean. No shine was applied to the tires.

The good Quick and easy Free vacuums And the $5 detail kit is convenient The bad Not worth the $40 a month The back of my car was untouched, did not even get the paper tag wet. bumper still covered in dirt and had dirt streaks running down the side of the car Conclusion It’s inconvenient to spend $40 on a car wash to then have to go wash my car myself after

Was on Facebook and saw an advertisement for 30 days free car wash and then you would pay the monthly membership that you selected when arrived to the location. The car wash attendant didn’t know how to work the 30 day free trial he then proceeded to get a manager after the manager pushed it through on his end. I was still charged $27 that I needed for the day. He told me that he would refund the $27 but still I was expecting to get 30 days free car wash and then pay my monthly membership, which would be $27 after I was charged. I then proceeded to the car wash. The car wash itself was OK but the dryers aren’t really good at all. I had to basically dry the whole car myself the vacuums weren’t that great. I had to reposition my vehicle to use the same vacuum. I guess I was just Expecting a

The mat "cleaner" left perfectly spaced and straight markings on my carpet. I went to an attendant to show them the issue. They couldn't do anything about it unless I filed a claim. They would have to "investigate" and then they said that there is no guarantee that it would be approved. Yeah, I just happened to make marking that are neatly spaced and straight. Please. What was there to investigate? I showed them the mat. I asked the attendant if it was a hassle to file a claim and they said "yes." That's one way to keep your claims down by making it just difficult enough and take up your time that for small issues, most people don't go through with a claim. And everytime I use there car wash, the brushes bend my license plate out. Like a banana. I have never had that as an issue any where