Tom's Auto Sales

Des Moines, IA · Used car dealer

Rating
4.6/5
★★★★★ 4.6
Reviews
20
Rank in Des Moines
#101
of 508 shops
City Percentile
57%
rating percentile
Address
Tom's Auto Sales, 2136 E University Ave, Des Moines, IA 50317
Phone
(515) 262-9538
Website
www.tomsautosales.com
Status
Closed · Opens 9 AM

Tom's Auto Sales is an auto shop located in Des Moines, IA. It is one of 508 auto shops listed in Des Moines. Its 4.6-star rating is above the Des Moines city average of 4.3 stars. There are 10 photos associated with this location.

Hours

Saturday9 AM–6 PM
SundayClosed
Monday9 AM–7 PM
Tuesday9 AM–7 PM
Wednesday9 AM–7 PM
Thursday9 AM–7 PM
Friday9 AM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Sophat Mean · Sep 2025

Tom the manager clearly said on the phone that is nothing wrong the minivan. The only problem is slide door hard to close. He stated that the minivan does not need any repairs. He also said that I would not disappointed if I buy that minivan. I’m like sweet I go buy that minivan. I drove 5hrs from my house to that dealership. I got there I was really disappointed. The minivan has broken windshields, hood dent, paint fade, and broken frame, etc. I have to drive all the way back home for another 5hrs. As a dealership you guy should be honest to customer. Why bother to waste customer time. Why don’t you guy tell the customer the truth about the vehicle. Why you guy have to lie and wasted customer time for. 5hrs of driving was useless for me. Thank you Tom dealership for wasting my 5hrs of dri

★☆☆☆☆ 1.0 Melissa Whitacre · Mar 2026

I want to start by giving credit where it’s due. The salesman I worked with was excellent and truly went out of his way to help both times I came in. He was responsive, helpful, and did everything he could to make the process smooth. I would absolutely give him 5 stars. Unfortunately, my experience with the dealership itself has been much more frustrating. The first vehicle I purchased developed a transmission warning light within about 15 days, and it didn’t even have many miles on it. After only about a month and a half of ownership, I decided to trade it in because I didn’t want to deal with ongoing transmission issues right after buying a vehicle. The dealership had took in my trade of the vehicle just purchased about month and half ago , but took 2,000 off what I paid which was dis

★★★★★ 5.0 Tahnee Poe · Jan 2026

I had an excellent experience with Tom Phan at Tom’s Auto Sales. Tom was incredibly kind, professional, and made the entire process smooth, quick, and stress-free. I purchased a Dodge Ram ProMaster van, and Tom took the time to make sure everything was running properly and in great condition before I left the lot, which really gave me peace of mind. He was honest, efficient, and genuinely cared about making sure I was happy with my purchase. I couldn’t have asked for a better experience and will definitely be going back. Highly recommend Tom and Tom’s Auto Sales!

★★★★★ 5.0 Marcus Reece · Feb 2026

We had Tom Phan help us look for a vehicle. He did amazing gave him ideas of what we were looking for and he already knew why vehicle would be a fit for us. He is very understanding with our do’s and don’ts. He works with you and will answer your questions. He has been the best sales man I have ever delt with. Very very recommended. Definitely ask for him and you will be very happy.

★★★★★ 5.0 Ryan Stout · Jul 2025

I had called early in the morning about purchasing a BMW 328i. When I showed up the man I talked to on the phone whose name is Chris aka Smitty was the one who greeted me by the car I was interested in. He was kind, helpful, and thoughtful with good conversations as well. My mother who is older was with us and he helped her with her purse. He was great to have as our salesman. I got the car I wanted, he filled the car up for me before I left. Smitty also noticed that the car we came in had gotten a flat tire somehow and he took care to air it up for us as we were leaving.. It was a fast and good experience and i definitely recommend those of you reading this to stop on in and ask for Chris aka Smitty.. oh and by the way the car was immaculate, inside and out. Also Marty the finance man wa

Accessibility & Amenities

✓ In Store Shopping ✓ Onsite Services ✓ Delivery ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Buys Used Goods ✓ Used Goods ✓ Checks ✓ Debit Cards

Services

Used car dealer

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.