Toyota of Fox Lake

As a young woman shopping for a car, I’m naturally cautious. Too often dealerships assume I lack knowledge and can be easily persuaded. That is absolutely not the case. I have no issue saying no or walking away if I am not heard, feel something is off, or being pressured. I spent nearly 3 months test driving BMW X4s and X6s to make sure I found the perfect fit, with no rush whatsoever. After multiple appointments—some of which were canceled last minute—I happened to notice that Fox Lake Toyota had exactly what I was looking for while driving home from a canceled appointment! On a whim, I called shortly before closing since I was right there, and Sydney welcomed me in without hesitation. From the moment I arrived, the experience was refreshingly different. I was greeted by manager Juan Or

After days of correspondence with a saleswoman we were offered a car, then completely ghosted until it was sold to someone else. Spoke to the general manager hoping we could straighten out the situation, he refused to acknowledge any wrongdoing and just kept trying to sell us a different car for even more money. We respectfully expressed our frustration and were met with complete disregard for our unprofessional treatment and wasted time. Don't work with this dealership unless you want false offers from slimy salesmen and even slimier general managers.

Brought my car into Toyota of Fox Lake expecting bad news... and got it blown head gasket. But thankfully I had purchased the extended warranty when I bought the car, and WOW am I glad I did. What could have been about a $6,000 repair ended up being covered. The service team walked me through everything, kept me updated, and got the repair handled without making the process stressful. It's not every day you're happy about a head gasket replacement, but the way they handled it made a huge difference. If you're on the fence about the extended warranty... take it from someone who just dodged a $6k bullet — it paid for itself right there. Thanks to the team at Toyota of Fox Lake for taking care of it!

Abdul was great! Extremely personable and caring. He thought of me on his days off to give me updates. He thoroughly explained all the extra warranties they offered and let me decide on what I wanted to purchase. Brian was also great to talk to and very helpful. These guys have a customer for life and I highly recommend them even if you want to drop in to just take a look at what Toyota has to offer.

I had a wonderful experience purchasing my new car with Hannah. She was professional, attentive, and kind throughout the entire process. She took the time to answer my questions, made sure I felt comfortable, and never once was pushy. It was truly refreshing to work with someone who genuinely cares about their customers. I highly recommend asking for Hannah if you're looking for a great car-buying experience!