Toyota Of Hemet Service Department

I would give Toyota of Hemet a 0/5 stars if I could. The customer service here has been horrible. I brought my new vehicle in for repairs in June of 2025 (my vehicle had less than 300 miles at the time of repairs) and later found out that they documented a 10k service on my vehicle. This prevented me from being able to access the 5k and 10k service that is part of my care package (the care package that is purchased when purchasing a brand new vehicle), so I had to utilize my 15k service when getting my vehicle serviced at Toyota of Claremont. It’s as though I have been robbed of two services due to Toyota of Hemet’s error. I have been in contact with various members from Toyota of Hemet’s service team since last year in hopes of getting the issue resolved, but they have not resolved the

We brought our brand new 2025 Camry in for its 5k service + oil change this week and are super disappointed with the service we were provided. We are certain my tires were not rotated as the wheel lock key in the cupholder was untouched and the tire pressures were not corrected (all varying PSI when I brought it in). Makes me wonder if an oil/filter change was even done. The issue is that you can’t prove the tires were rotated and I can’t prove that they weren’t rotated so it’ll just be left for the 10k service interval I guess. Additionally, the inspection paper incorrectly marks the battery intake filter as not applicable even though the car is a hybrid. The tire pressures were also incorrectly marked as 36 PSI (again, they were all varying pressures). If small details like these ar

Had one decent experience here, and when I returned for service it took over 3 hours for them to do my oil change when I had an appointment and told them I would be waiting for my vehicle. 2 hours in I went to check with my advisor and he said he would go check and came back to say it would be another 20-30 minutes. 30 minutes later he was still "building my estimate". Update: they also unplugged my dash cam and didn't even reset the service light. Feeling pretty sketched out about this experience now.

This is in continuation from my earlier post. Now that we took it to a reputable mechanic come to find out the alternator was shot! Metal shaving was literally coming off as the car was on. You’re telling me this is something the service department didn’t notice? After charging us $150 for a test that obviously wasn’t performed. Until today we still haven’t got a call back. Miguel Navarro and Skylar were useless. I would definitely go somewhere else before coming to this service department! Huge Rip Off

Exceptional Service for My Tacoma! The Toyota Hemet Service Department is fantastic! They serviced and maintained my Tacoma with precision and care, keeping me informed every step of the way. The staff is professional, knowledgeable, and honest—no pressure for unnecessary work. My truck runs like new, and the experience was seamless from start to finish. I’ll definitely return for all my maintenance needs. Highly recommend!