Toyota Service Department - Performance Toyota

Serviced by Tacoma as expected and at a competitive price. Recommended taking care of two additional issues that may have needed addressing but I declined and they did not try to pressure me after I declined. I like and respect them for being courteous and professional. I have been using this dealership for quite sometime and so far so good.

I had the greatest experience ever for the very first time and i’ve bought a lot of vehicles over the years. I strongly suggest someone who is looking for a vehicle and don’t want to spend all day at a dealership trying to make a fair deal then this is the dealership you need to go to. Chi was absolutely fantastic and professional and honest make sure to ask for her but i believe all sales will provide the same service. Performance thank you the best service i had ever received!

It was my first visit and I was very impressed. From Isaac, the service manager who checked me in, to the facilities, waiting area, a video from the tech showing the work done...it was great. All under warranty so I can't compare price, but very pleased.

When I called to make the original appointment, the person on the phone told me my prepaid maintenance plan was expired and I was no longer covered for my 60,000 mile service. I thought this was strange as I was sure I still had more time and mileage on my plan. I made the appointment for January 31, 2026 11am. As the date got closer, I had a family member in the hospital and needed to change the appointment to earlier in the day. I tried to change the appointment online to an earlier time on the same day and the online scheduler changed it to February 2nd which I could not do that day. I immediately called the dealership to try to get it changed back to January 31st and was told there were no open appointments on that day. They wouldn't even let me change it back to my original time. I h

I want to thank the service team at Performance Toyota in Fairfield, Ohio, especially my service advisor Alex, for their persistence and professionalism in diagnosing an intermittent HVAC noise issue on my 2019 Toyota Highlander. After I suggested considering the fresh/recirculation actuator—based on careful symptom tracking—Alex and the service team took the time to investigate further, confirmed the diagnosis, and completed the repair. I was especially grateful to learn that the repair was fully covered under the warranty I purchased at the time of vehicle purchase, turning what could have been a nearly $3,100 repair into a no-charge experience. I truly appreciate the dealership’s willingness to listen, follow through, and stand behind both their service work and warranty commitments.