Troy's Auto Care

I would give Troy’s Auto Care a 10 star if I could. We broke down the day after Christmas on our way back home to MO. The transmission went out. It was very stressful and scary being out of State & not knowing anyone in Temple, but Troy and his team were compassionate, considerate and good honest Christian people. They went above and beyond. He worked diligently with my warranty company to get a new transmission approved which was not an easy task to do during the holiday season. Troy also let us use his personal car to go over to Enterprise to get a Rental, so we could at least get home and even offered us to use his car for the night if we needed to get a Hotel, but we finally got our rental car and headed home 800 miles away. If you’re going to break down out of State, I wouldn’t

Called to get a quote. Didn’t have VIN immediately. Told him to give me a moment to gather info. Took me less than a minute to locate info. Was rushed and told to hurry up because he had someone in front of him. If you don’t have time to let your customer get the information you need, then I would assume you don’t have time to repair my car. I decided to shop elsewhere for my repairs. With a shop that doesn’t rush their customers within 48 seconds.

Check engine light came on and this place charged me $400 to not fix it. Troy is rude and dismissive, which I could tolerate easily enough if he had done the work I paid for. When I brought my truck back to re-address the problem I was ignored for three days. This guy has a real personality flaw.

I work over at BSW and as I was pulling out of work today I got a nail in my tire. I immediately called the closest tire shop - Troy’s Auto Care - and asked if they could help me. They said they had my tire in stock. I drove down the road and they were able to get my tire off, repaired and back on in less than 30 minutes. I chatted with Troy in the office while his guys worked on my tire and everyone was so friendly. This would not have been my first pick of places to go but I will be going to them from now on for all my car needs! So grateful for their kindness and help on a late afternoon!

Went to Troys to get my tire patched. Im happy with the work they provided and the staff there is always friendly. Ive been there a few times already and will continue to do so in future :)