Tuscaloosa Chrysler Dodge Jeep Ram

We drove 14 HOURS for a Trackhawk that we were already approved for, and it was one of the most disappointing car-buying experiences we’ve ever had. Before making the trip, we repeatedly asked the dealership to send updated pictures and videos of the vehicle. They never sent them. When we arrived, we immediately saw why. The car had multiple scratches and noticeable body damage that were not shown in the online listing. During the test drive, the vehicle did not drive properly at all. After returning from the drive, we popped the hood and it was SMOKING. We even told them it felt like a fire hazard and unsafe to sell in that condition. On top of that, the Trackhawk didn’t even have the correct Trackhawk key — it had what looked like a completely different key fob (similar to a Mercedes key

GREAT place to shop if you’re looking to buy/finance a vehicle! Highly recommend!! Ahmad is your person to see! He’s absolutely outstanding, helpful in all ways you can possibly think of, does extremely well with working with you and doing all that he can to get YOU in a ride that day! They have yet to disappoint me , and I’ll definitely get another vehicle from him! Customer service was EXCELLENT!!!! & Loved the experience from both time!!! Definitely a 100000/10 for me!!!

I hate dealerships. This wasn't too bad of a transaction. The only thing wrong was I asked for them to use Chase. They used 5th3rd bank. That was a higher interest rate. It wasn't worth the time it would have took to change the paperwork. Everything was done online before hand and I picked it up with no issues. I rented a car and dropped the car off just down the street.

Kind of a long read but hopefully you will do. My son is active duty military stationed in Guam. He’s getting ready to go to California so he was shopping for a truck. He found one here he really liked, so his mother and I drove 4 hours to look at this one. He was fairly certain this was it so the deal was pretty much done but he wanted us to drive it and look it over. I found a few things I didn’t like about it and the biggest thing to me was the paint on the passenger door. The dealer agreed to send him a check for 500 dollars. He was good that, so he bought the truck. 2 months later he still hasn’t received the check. I’ve called for him over twenty times and it’s impossible to get someone to call you back,from the general manager, sales manager to the salesman. There have been a few ti

Good experience overall. Trey in sales was very personal and accommodating. I would recommend him. Also Austin (manager) and Tyler (finance) were also excellent guys to deal with. Happy Customers!