Twin Towing

Paid $722.10 to get my car released and was told it was ready at 11:40 AM. The moment I asked to pick it up, the staff member shrugged and told me the driver was “out on a tow call” and followed it with “what do you want me to do about it.” That line alone tells you everything about how this place treats people. They charged $685 + 6.625% tax, then immediately pushed a release form in front of me stating that I “received the vehicle in satisfactory condition” before I was even allowed to see it. Signing something saying the car is fine when they refuse to bring it out yet is a setup. No inspection. No transparency. Just pressure. I paid full price and still ended up waiting outside with no timeline, no accountability, and no respect. If you think paying their inflated fees means you get

If you are involved in an accident and need your car towed, under no circumstances, allow your vehicle to be towed to their yard. They will hold your vehicle hostage and not allow you to remove any of your personal belongings until they are paid. They are more interested in extracting money from the customer than providing good quality customer service. My experience with these people to put it mildly was horrendous. The first thing that came out of their mouth was until we get a call from the insurance company you are not allowed to remove anything from your vehicle which constitutes a seizure of your personal property. Policy or no policy that has to be and unlawful practice. Stay away from twin Towing at all cost !!!

We needed a tow today , we called Twin Towing and they came out right away .They had an awesome guy named Lou come do our tow it was a pleasure dealing with him and this awesome company from start to finish of getting our box truck back home ! Thank you

Had a 40ft shipping container delivered from Newark NJ the driver was anything but professional, we had others deliver 40ft containers that could place the container this guy could not I had to adjust it with my backhoe after he left, my wife had to hold his hand with directions, the guy kept saying let me be the professional please, your not a professional you got the container stuck on the trailer, I had to hold the container with the backhoe bucket while this guy drove the truck out from under my container. My wife would leave me if she had to hold my hand everytime I go to Newark NJ, professional drivers take time to plan the route and look 3x at Google maps before embarking on a trip, write the trip out cause we know Google will send us places we shouldn't go in a truck/trailer. We fe

The worst experience of my life. After my car accident, which resulted in a total loss, the police had my vehicle sent to Twin Towing. That’s when the nightmare began. The receptionist informed me that I needed a release form from both my insurance company and the police station in order to retrieve my personal belongings. When I called a few times for clarification, she dismissively told me to “pay your money and come get whatever you want.” Even if I had wanted to pay her, all of my debit cards and cash were locked inside my wallet, which was still in my vehicle. I explained this, but she showed no concern whatsoever. When I went in person, I was treated with even more disrespect. The woman I spoke to flat-out denied everything I had previously been told, insulted me by calling me “une