Universal Imports of Rochester

I had a really great experience with Universal Imports of Rochester. From the start, communication was excellent and they made the whole process very easy and stress-free. They kept me updated throughout and were always straightforward and responsive. Hunter and his team really went above and beyond to help get my car fixed. You can tell they genuinely care about helping their customers and making sure everything is done right. Honestly, they were some of the easiest people I’ve worked with, and that makes a big difference when you’re dealing with car repairs.

I'm pleased to report a very positive experience with Universal Imports last week near the middle of January 2026. While visiting in Rochester up from Maryland, my very well maintained 2013 Jaguar XF 3.0 Supercharged all-wheel-drive with only 100 K miles started throwing me a variety of error messages and fault codes. It also had irregular starting, but would take a jump and was showing a "healthy battery," on testing. For anyone who doesn't know, Jaguar is going through. Its death rebirth cycle and its future is unclear, and the dealer network is in a state of flux. The Rochester authorized Jag Repair shop was polite, but full and I needed to return south immediately. They politely strongly recommended their nearby, neighbors, Universal Imports and I'm glad they did. Service director, Eri

I had my car inspected at Universal Imports of Rochester on Saturday Feb. 21st. This was the first time I’d ever been to their shop and it won’t be the last. Erin, the service advisor was extremely accommodating and personable while I waited for my car. Scheduling was easy and when I spoke with her, she easily fit me into the calendar without any issues. You can tell the staff have a strong relationship with each other and they care a lot about their customers. Highly recommend!

⭐️⭐️⭐️⭐️⭐️ We had an amazing experience at Universal Imports! The customer service was outstanding — genuinely friendly, helpful, and thoughtful from start to finish. The owners clearly care about their customers and build real relationships. The best part? They went above and beyond to surprise our daughter with her new car. It was a moment we'll never forget. Highly recommend! This is a third generation family owned business!

I discovered a rear brake problem on my 2012 Acura MDX on a Saturday. The car was going on a long trip in days and this had to be fixed quickly. The service team at Universal got the car in to diagnose that day, and got parts Monday and had it back so that the planned trip could continue. Thanks Hunter. Great customer service!