Upstate Auto Chrysler Dodge Jeep

We recently purchased a preowned vehicle from Upstate Auto. It was our first experience with this dealership and Tom (owner/sales) was fantastic to work with. From the inventory they had, to the ease of process and pricing - it was all very seamless. Thank you, Upstate Auto!

Lost my keys and they were able to get a new set of keys the next day. They said they will call me as soon as they get the key but never did. Had to call to confirm and said they have it. They can’t program the key ahead of time without me physically present myself, which doesn’t make sense because I had to wait for almost an hour when I get there. But in reality it only took less than 10mins for the tech to program it. Customer service wasn’t all good at all.

I had a fantastic experience at Upstate Auto. This is a family owned business that clearly cares about its customers. Both Tom and Aaron were wonderful to work with-friendly, professional, and incredibly helpful throughout the entire process. Everything was smooth and stress free. You can tell they take pride in what they do. I highly recommend Upstate Auto to anyone looking for a trustworthy, top-notch dealership!

Purchased a 2016 Ram 2500 from Tom and what a great experience. Would recommend Upstate Auto to all looking for a vehicle. Not the experience you will get in bigger dealerships. Everyone there is pleasant and will help in any way. Exactly what you should expect at a car dealer. Great selection and very helpful.This is the only dealer I will deal with from here forward.

VERY rude parts guy, called to order a part and the counter guy assumed I was a “robot” and started name calling. I immediately hung up and called Adirondack Auto who were happy to help with my needs! 10/10 suggest going to Adirondack instead!