Upstate Imports Auto Repair Syracuse LLC

My daughter’s car began leaking antifreeze and overheated while she is away in College. I reached out to Tony. He immediately put my mind at ease. He runs a very professional shop. My daughter was able to drop the car off at a clean, safe and friendly environment. Communication was prompt and detailed. The car was inspected top to bottom photos taken. All issues were noted and shared. Then the leak was identified, diagnosed and a second detailed report with photos was shared. I was given the option to repair some small issues along with the major repair of replacing the water pump and thermostat assembly. A quote including labor and materials prior to work was provided and agreed upon. The car was taken in right away work began promptly and the car was dropped off late Tuesday and returned

Tony and His team are real car people. I had them walnut blast My 2014 E63 AMG wagon. I was given a full car inspection. Kept notified of progress of the service and sent some before and after pics of the valves. The hourly rate I feel is reasonable. I won't hesitate to bring the car back when I get a task I can't fix Myself.

This might be one of the best mechanic shops I've ever worked with, in nearly 20 years working on cars. They did a full engine swap on my 74 Beetle, and they were so easy to work with. I especially appreciate it how open they were to being transparent and communicative throughout the process. They kept me posted, and it was no problem to visit the shop while the car is being worked on. For those driving older cars, this is an absolute diamond in the area. Plus? They're just really good guys.

Shout out to Tony and his crew at Upstate Imports Auto Repair. Its refreshing when a business does what it says it going to do. They were efficient, provided quick turnaround on my repairs and communicated with me the whole time. I've recently had to deal with another repair shop for my BMW and it couldn't have been a worse experience. Tony and his team were awesome from beginning to end and I would recommend them to anyone frustrated by the local dealers.

Tony and the crew at Upstate have been great to work with, and very helpful in giving me insight on the work that needs done to get my new-to-me Quattroporte up to speed. Thanks guys!