Valley Hi Kia Service

Total waste of time and money! They had my car for 5 days. They told me they hooked it up to their testing computer and had 2 mechanics take it out and look at it and there was nothing wrong. I got in it to take it home and immediately it acted up. I went back inside to complain and they said they could charge me another $200 to hook it up to their computer again! I took it to another mechanic - Freedom Auto repair. They found the crank shaft center position problems, worn spark plugs with large gaps, fuel induction needs service, the right front CV axle boot is spitting grease everywhere, the AC blower motor resister needs to be replaced, possibly needs rewiring (they will know more when they get into it) and the possibly new AC button asssembly. HOW DID VALLEY HI KIA MISS ALL OF THAT IN

My experience with the Valley Hi Kia Service department has been great thus far. Liz has gone above and beyond to keep me updated on how each service is progressing and provides all the necessary information at the end including any recommended services. I’ve never felt pressured to get any service done but I prefer to keep on top of preventative maintenance so the details are greatly appreciated.

Kia has great cars there customer service at the Victorville location treated me like family! There sales manager went up and beyond the sales and service of my car. Thank you 😊 all including your financial department and service I❤️myKIA FORTE

I was very disappointed with my sells rep Aaron N. I recently needed a piece of trim underneath my car replaced, I called to schedule an appointment. My rep said that they had the part in stock and that when I came in they could repair it in less than an hour. I come in a few days later, get checked in and we discussed pricing. The part was $150 that was ok and labor was going to be $100. As a full time college student, I opted for a payment plan for 3mo. They had me sit for almost two and half hours in the lobby to be told that they didn’t have the part. Frustrated from this point, I opted to pay for the part in advance to guarantee that the next time I come in it would be there. After discussing the payment, Aaron charges me for the full amount and then was very apprehensive about return

I will most definitely be taking my business elsewhere. I have a 3 year warranty on my car. I went in there after a routine oil change at a different location where the mechanic said my transmission was leaking among other things. When I went in, the person helping me told me that’s what I get for purchasing a used car and even worse for choosing a dodge journey because “those cars have lots of problems.” After inspecting my car for a different issue he attempted to return my keys to me and tell me that my car was fine. I had to ask if my car was fine what about my leaking transmission? He responded with “oh yeah my technician told me about that you should get the checked out!” So he was going to let me leave with a leaking transmission and not disclose that information to me. This only le