Valvoline Instant Oil Change

I believe the manager's name is Julian-- he was absolutely great. I arrived about 25 mins before they were supposed to close for the day. I was hesitant to drive in because I knew they were probably getting ready to close up shop and I didn't want to be "that customer". Before I could reverse out of the lot, he met me by my car, asked how he could help and immediately ushered me in and assured me they could do my oil change regardless of the time. They were super quick, friendly, and thorough. In fact, when my oil change was complete (at exactly 5:01pm), another car pulled up and they greeted that driver with the same leave of care they showed me. He and his team are great. Please give them raises, they deserve it.

My last oil change at the Valvoline located on Main Street in Danbury, CT prior to the one I had on 1/9/25 at White Street was a complete disaster, after leaving my oil change from Main Street after driving a few miles my car started to buck and long story short I was given a free oil change. I didn't want to go back to the Main Street location I went to White Street where I had the pleasure of working with Liam and Matthew, I explained to them what happened at my last oil change and Liam was aware of what happened because he was the one who fixed the problem that Main Street caused. I feel bad that the cost of my oil change might have affected their numbers for the day. I appreciate their kindness and understanding and making sure my oil change was done right! I will definitely be going b

I always get my oil changes here because the staff are so friendly. I just got one last week. Yesterday, my husband noticed something was wrong with the stem on one of my tires which rendered it flat. We went back to see if there was anything they could do. Vince (I think that’s his name) and Angel helped us out by not just letting us know the options of we could do to about the stem but also putting the donut on for no charge. I appreciate their hard work and help as well as their patience and honesty.

worst customer service. Unprofessional Went for an oil change and they broke my headlights. Something fell on my headlights and broke it. And to cover themselves, they gave me an off the market headlight not the original one. Their excuse was that I was lucky enough that they gave me an off the market one. That they’re not entitled to put the original one there. This was very unprofessional the way they handle handled this matter . never going to this place again . Just be aware of what they doing to your cars .

staff were very friendly and helpful. the full service only took about 20 minutes and was fairly cheap. overall great experience!