Valvoline Instant Oil Change

I went in last Wednesday to get My Oil Change. This is the BEST and ONLY place me I trust with Me Or My Family's Vehicles (when it comes to oil changes). The lady working was awesome! But you could tell the larger man with her was having a bad day. But it was fine! In and Out quickly. But as SOON as i pulled out and got down the road, something just didn't "sound right". Long story short, I took it back Saturday around 12:30 and was Greated by the INCREDIBLE Manager on Duty JAMES!! He was WONDERFUL!!!! I explained to him the issue, and just to ease my worries, he told me he would gladly look at it right then!! Him and a young gentlemen named "Landis" (or Landon? Forgive me!!) Immediately got to work under My Jeep. And almost immediately, I could hear the drill tightening bolts. They took g

I sent my teenage son to get his inspection for his car (as a learning experience and to teach responsibility). He was assisted by a gentleman name Nikko. Nikko told my son he needed new wiper blades and had my son call me to discuss. I really appreciated this as my son is only 17 and this was his first time doing this on his own and he didn’t want it to seem as if he was getting over on him. When I spoke to Nikko on the phone he was very pleasant. My son told me he was very nice to him during his visit. We will be visiting this location for other needs going forward, thanks to Nikko!

I stayed in my car and interacted with them while I was waiting. Everyone was so friendly and professional! I felt like I was more than just a number running through another oil change. They were quick and thorough! I highly recommend them.

Survey Comment: Staff was very personable. Did not force a sale on me. They all worked together as a team to get my car inspected and oil changed. The manager introduced himself. Shook my hand. Very pleasant and knowledgeable.

Service was a 10 out of 10 everyone was extremely nice and helpful, but the lobby was FREEZING me and my daughter where waiting in the lobby for not even 5 minutes and we had to go into another store to wait because it was just too cold. So I know that your employees are freezing working there for a full day, please consider more heating poles so your workers can work in a warm environment. Please and thank you