Valvoline Instant Oil Change

This new Valvoline auto shop in Lexington, SC open in June 2025, so I decided to give them a try since they had a 50% off coupon. Customer Service: 5 Cleanliness: 5 Staff: 5 Affordability: 5 Convenience: 5 I decided to get my oil change and tires rotated. Unlike many oil change shops, this shop has the capabilities to rotate the tires in the same bay. So they were extremely fast and convenient. You can literally stay in your vehicle if you want to, or they have a guest waiting room with a restroom. This experience was excellent as Christian and Gabriel provided my with exceptional customer service!!! I'm very confident that this new location will be my new shop for my auto needs.

DO NOT GO HERE. I pulled in here 10/28 before a trip to Fl with my own oil. I drive a MB and have ensured proper care of it. II didnt have time to drive to a MB for service and stopped here. Confirmed with all three techs they could provide service. Service was performed and they had some issues it turns out. They let me drive off to FL. 11/09 I was notified of being a quart low. Added 11/09 on 11/11 the hotel noticed me of an oil leak. I went to local service in FL where I was told Valvoline cracked my oil pan last service. 11/16 back in SC notification to Valvoline. They checked and tried to blame my rear gasket. Provided them look that the plug shook and dripped. They replaced plug. 11/24 again 1 quart low. Notice to Valovaline store to talk with manager. 3 days no call. I called 11/30

We were welcomed with energetic professionalism from the station manager, and received excellent service. We appreciated his explanation of the condition of the radiator, and he offered a good deal on flushing / refilling it. He was honest about how much longer the radiator flush would take, even as they were working quickly and thoroughly to finish the oil change. Manager was honoring and complimentary of his technician, Jeremiah, and introduced him by name. Both men were hard working, communicative, and personable. Will definitely return!

I am highly satisfied with my visit to Valvoline today! The team was incredibly friendly and professional from start to finish. They handled my oil change, tire rotation, wipes and air filter with speed and excellence. Even when they didn't have a specific part, they were honest and helpful in guiding me. It's rare to find a team that makes you feel this supported and respected.

As a teenage girl it is hard to find a place to get an oil change that doesn’t make you uncomfortable or belittle you. This oil change place was such a great experience for me. It’s obvious I’m not sure what I’m doing. My customer service rep, Jacob, was amazing. He made me feel like a priority and answered all of my questions. He made me feel comfortable and I can say without a doubt I will be coming back. They are so welcoming and all of them are incredibly kind!